Alibaba.com

We feel that our responsibility doesn't end with the receipt of your purchase order.
For this reason we have 24 hours service hotline 0086-13690671631 to record the fault, and respon quickly. 

The process of service can effectively improve the quality of service and incident response speed and has significant influence in enhancing customer satisfaction. Our company defines a standardized and efficient service process according to the careful consideration flow for our customers to do.

1.  Machines setting service

We supply the users the operation and the theory training for machine setting, production test and the troubleshooting trainings. When the machine arrives at the user’s factory, we will send our engineer to the factory to set the machine and to supply at least 4 hour basic operation training to test the equipment to ensure the normal action of the machines.Buyer will bear the application, round-trip ticket, meals and accommodation, $50 per day as subsidy for our after sales service technician.

2. Training

We can send our engineers to do the training about the packing principle, packing machines setting and maintenance, repair.

3. After sales service for modification

We can do some modification without affecting its fundamental properties to the using equipments according to our customers’ demand. Such as: the replacement of packaging materials, product size adjustment.

4. Machines repair service

We supply the full service in response to the used equipment failure, repair, and parts replacement. The service can be divided into: warranty repair services (we provide free inspection and parts replacement), out of warranty repair services (we charge the service fees and the corresponding transportation fees, parts fees).

5. Equipment technical proposal design, consulting services

We provide personalized product packaging design services according to the requirement of different customers.

If you want to get in contact with our service department we kindly ask you to fill in the form below. With this we have all the information required to ensure that we solve your service request as soon as possible. 

Service request:

Company name:

Contact person:

Your telephone number:

Your email:

Machine type:

Serial number:

Fault: